TIMBERLY HOME FURNITURE LLC currently provides shipping services exclusively within the United States, covering all eligible U.S. addresses.
We do not ship to locations outside of the United States. Before placing an order, please ensure that your delivery address is within our service area and that the address information provided is accurate and complete.
Certain remote areas or specific types of addresses may be subject to limitations based on carrier service coverage and delivery conditions. If your address has unique delivery requirements, we recommend contacting us for clarification before placing your order.
Shipping Methods and Carriers
We arrange shipping based on factors such as product dimensions, order specifications, the delivery address, and the service capabilities of our carriers. Depending on the specific requirements of your order, we may utilize the following U.S.-based shipping and logistics providers:
UPS: Provides parcel shipping, shipment tracking, and related delivery services.
FedEx: Provides parcel shipping, freight delivery, and shipment tracking services.
USPS: Provides mail and parcel delivery services, subject to their specific service terms.
DHL: Provides logistics services based on specific service coverage and order requirements.
As sofas are classified as large furniture items, the specific carrier will be selected based on the product’s dimensions, weight, the chosen shipping method, and the delivery address. Not all carriers are available for every order; please refer to your order confirmation for specific delivery arrangements.
Order Processing Time
Once an order is submitted and payment is completed, we will begin the process of verifying the order, preparing the items, and arranging shipment.
Typically, order processing takes 1–3 business days. This timeframe may be extended due to holidays, the need for order verification, adjustments in product availability, or other exceptional circumstances.
Order processing time and transit time are calculated separately. The transit period begins only after the order has been processed and handed over to the carrier.
Estimated Delivery Time
For orders within the United States, the estimated transit time is generally 3–6 business days. The actual duration depends on the delivery address, the carrier assigned, the shipping method, and real-world logistics conditions.
Please note that these timeframes are estimates and do not constitute a guaranteed delivery date. Deliveries may be delayed due to factors such as remote locations, adverse weather, holidays, traffic conditions, or other uncontrollable circumstances.
For large items like sofas that require special shipping arrangements, actual delivery times may vary. If your order involves special shipping requirements, we will provide further details based on your specific situation.
Delivery Fees
Applicable delivery fees will be indicated at checkout or within your order information. These fees may vary based on factors such as the delivery address, product dimensions, weight, and the chosen shipping method.
Shipment Tracking
Once an order has been dispatched, we will provide a tracking number or relevant tracking information, provided that the carrier offers such a service.
Delivery Address and Requirements
Customers are responsible for providing an accurate and complete delivery address, contact phone number, and any other necessary delivery information when placing an order.
For large furniture items such as sofas, we recommend verifying the following in advance:
Whether the delivery address falls within the carrier’s service area.
Whether there is sufficient space for moving the item through entrances, hallways, stairwells, and elevators.
Whether someone will be present at the delivery location to receive the item as scheduled.
Whether there are any specific conditions—such as gated access, parking restrictions, or other requirements—that need to be communicated in advance.
Incorrect addresses, inaccurate contact information, or failure to meet delivery site requirements may result in delays, the need to reschedule, or additional charges. Such cases will be handled according to the specific circumstances and the carrier’s policies.
Delivery Delays
While we strive to meet estimated delivery timeframes, the actual shipping process may be affected by weather, holidays, carrier operations, traffic conditions, or other uncontrollable factors.
If your order has not arrived by the estimated delivery date, please contact us via our customer service email, providing your order number and any available tracking information. We will do our best to assist you in checking the status of your delivery.
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